changing the phone number for a microsoft account

Get troubleshooting tips and help for sign-in problems in the Can't sign in to your Microsoft account article.(2 – click here for an updated, shorter version of this article.)

Reset your password if you've lost or forgotten it, from the Password reset portal or follow the steps in the Reset your work or school password article. The default method used for sign-in changes to Phone - text (your_phone_number). Select Phone - text (your_phone_number) from the drop-down list of available methods, and then select Confirm. On the Security info page, select Change next to the Default sign-in method information. To change your default security info method If you want text messaging to be the default method used when you sign in to your work or school account using two-factor verification or for password reset requests, you can set it from the Security info page. If Phone is your default method, the default will change to another available method. After your phone number is deleted, it's removed from your security info and it disappears from the Security info page. Select Yes from the confirmation box to delete the Phone number. On the Security info page, select Delete next to the Phone option. You'll have to add the method again, following the steps in the Set up text messages section of this article.

Important: If you delete text messaging by mistake, there's no way to undo it. If you no longer want to use text messages as a security info method, you can remove it from the Security info page. Delete text messaging from your security info methods If you want to make text messaging your default method, see the Change your default security info method section of this article. Your security info is updated and you can use text messaging to verify your identity when using two-step verification or password reset. Type the code sent to you through text message to your mobile device, and then select Next. On the Phone page, type the phone number for your mobile device, choose Text me a code, and then select Next. On the Add a method page, select Phone from the list, and then select Add. Select Security info from the left navigation pane or from the link in the Security info block, and then select Add method from the Security info page. Sign in to your work or school account and then go to your My Account page. Note: If you want to receive a phone call instead of a text message, follow the steps in the Set up security info to use phone calls article.

Changing the phone number for a microsoft account